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Are You Listening Or Just Letting Me Speak?

‘The single biggest problem with communication is the illusion that it has taken place’ George…

The 1 Great Secret of High Performance Teams

Most teams are weak because they have a deficit of trust and inadequate relationships between team members. Almost every problem or performance issue will relate at root to the deficiency of these two qualities. The single most critical habit that strong teams have mastered is the habit of honest timely…

3 Reasons Good Manners are Killing Performance

Most of you like me were no doubt taught from a very early age the importance of manners. These protocols shape our behaviour towards one another and these considerations of others help to shape our communal society. Anyone with small children will know how unnatural many of these behaviours are…

Why Loyalty Often Means Disagreeing with the Boss

Loyalty is highly prized both by leaders and organisations, but usually for the wrong reasons and here’s why. Too often loyalty as a characteristic is taken to mean agreement and compliance. In other words, ‘to support this leader and this organisation I must agree with them and their decisions’. There…