Team Performance

Spektrix is a specialist SaaS technology company providing integrated ticketing, marketing, and fundraising solutions for arts, cultural, and entertainment organisations. With offices in the UK, US, and Canada, the company has expanded rapidly and now supports over 600 organisations and venues worldwide. A Certified B Corporation, Spektrix is the market leader in the UK and Ireland, and fastest growing CRM solution for the sector in the US and Canada.

As Spektrix scaled across markets, the business needed to ensure its people and teams could keep pace with growth. Their key challenges included:

• Scaling teams while maintaining cohesion and resilience.
• Supporting staff working under pressure and managing their energy.
• Strengthening collaboration between Engineering and other departments.
• Building an open, constructive feedback culture.

We have partnered with Spektrix since 2018 to strengthen leadership, teamwork, and resilience across the organisation, utilising our four-phase approach – Explore, Craft, Equip, Embed.

Initially this involved working with senior stakeholders and leaders to understand the current reality of the business and the change they sought. Collaborating closely with them, we then designed solutions for the requirement that would suit them at that particular time. Sometimes this meant intense off-site sessions, but at others it involved working and delivering within the business.

This included delivery of several highly bespoke programmes:

• Coaching support for key individuals and teams: This covered Engineering and US Customer Experience.
• Off-site leadership development sessions: Designed to build confidence, develop others, and set the pace.
• Leaders’ personal profiles: Exploring strengths, preferences, and “backhands”, and honing decision-making, communication, and team-building skills.
• Performance vs. Results programme: Delivered with Kate French MBE, Olympic Gold Medallist, focusing on ‘winning behaviours’ in teams. The programme emphasised teamwork skills and controllable factors over outcomes outside the team’s influence.

This integrated approach delivered tangible improvements across the business:

• Retention and support of key staff during rapid growth.
• Stronger teamwork and cross-departmental collaboration. The US customer success team recently went from successfully answering 30% of client calls to successfully answering 90% of client calls. They directly attribute this increase to their improved teamwork and collaboration.
• Improved resilience and ability to perform effectively under pressure.
• Greater confidence in supporting colleagues operating outside their comfort zones.
• Enhanced leadership skills with visible positive impacts across teams.

Spektrix has continued its global growth with teams that are more resilient, better connected, and equipped with the skills to lead, collaborate, and succeed at scale. We continue to support them.